Privacy Policy

We collect information in three ways: directly from you, automatically as you browse, and occasionally from third parties.

Information you give us:

• Name, phone number, and email (when you submit the contact form)
• Suburb, service requested, urgency, and message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We use the data we collect for specific, practical purposes, not vague catch-all reasons.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We only share your data with the following parties, each for a specific, limited purpose:

• Cloudflare: hosts the website and protects it from malicious traffic. Processed in the United States, with a global edge presence.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processed in the United States.
• Our call tracking provider: tracks which marketing channel a phone call came from. Processed in Australia.
• Our lead management system: receives contact form submissions so we can respond to your enquiry.

We do not sell your personal information to any third party.

Cookies are small files stored on your device when you visit a website. This site uses cookies for analytics and tag management, so we can understand how the site is used, which pages perform well, and where we can improve the experience for local homeowners looking for an electrician. Cookies used on this site do not store your name, phone number, or any information you submit through the contact form. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Check your browser's help section for instructions on managing or disabling cookies.

We retain different types of data for different periods, matched to what the data is used for:

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights over the personal information we hold about you:

• Access: you can ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first, and if it is unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect your data, including secured infrastructure through Cloudflare, HTTPS encryption on this website, and access controls on our lead management system, so that only the people who need to see your enquiry can access it. No online system can be guaranteed completely secure, but we take data protection seriously, keep our systems up to date, and act promptly if an issue is identified. If you believe your data has been handled improperly, contact us using the details below and we will investigate.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, contact us using the details below.

• Business: Electrician Cameron Park
• Operating under: a fully licensed and insured electrical business, Lic #451348C
• Phone: (02) 4072 9996
• Website: electriciancameronpark.com.au